You are on CAQA Certified
CAQA Certified - Part of CAQA GroupsCall 1800 266 160  |  info@caqa.com.au
Accessible and Inclusive Provider - CAQA Certified mark AC11
Home / The Twelve Marks / AC/11
AC/11 · Practice mark

Accessible and Inclusive Provider

This mark confirms that an organisation gives genuine attention to disability access, inclusive materials and universal design, so that the widest range of people can use its services and, for education and training providers in particular, its learning materials. It gives learners, clients and buyers a checked assurance of accessibility rather than a general statement of intent.

Practice mark
Independence. CAQA Certified is an independent program operated by CAQA Groups. It is not a government program. A CAQA Certified mark confirms an independent assessment against published criteria - it does not represent a government endorsement, a regulator determination, or accreditation by any public body.

What this mark certifies

This mark confirms that an organisation gives genuine attention to disability access, inclusive materials and universal design, so that the widest range of people can use its services and, for education and training providers in particular, its learning materials. It gives learners, clients and buyers a checked assurance of accessibility rather than a general statement of intent.

The mark certifies the digital accessibility of the organisation's materials against a recognised standard, together with its inclusive design practices, reasonable adjustment procedures and access provisions. It certifies the materials and practices assessed, and organisations must maintain that standard as their materials change.

Certification requirements

Evidence required

How it is assessed

The materials and practices are assessed against the accessibility and inclusion criteria by an approved certifier with demonstrated accessibility competence. The certificate records the certified accessibility position.

Re-verification and monitoring

Certification is valid for twelve months and is subject to annual re-verification of the accessibility standard and the inclusion practices.

Grounds for refusal, suspension or revocation

Certification is refused, suspended or revoked where digital materials fall below the certified accessibility standard, or where reasonable adjustment provisions are withdrawn.

Contractual obligations on the badge holder

In addition to the core terms of the CAQA Certified Licence Agreement in Section 4, a holder of this mark agrees to the following obligations specific to this badge.

  1. 1

    The holder must maintain digital materials aligned with the Web Content Accessibility Guidelines version 2.1 at Level AA, and the certified inclusion practices, throughout the licence term, including as materials are added or changed.

  2. 2

    The holder must notify CAQA in writing within fourteen days if its digital materials fall below the certified accessibility standard or if reasonable adjustment provisions are withdrawn.

  3. 3

    The holder must provide accessibility evidence at re-verification and within ten business days of a request by CAQA.

  4. 4

    The holder warrants that the accessibility information provided is true and current.

Get certified →All twelve marks← AC/10AC/12 →
Working reference - not legal advice. The certification rules, the licence agreement and the trade mark applications must be settled with a lawyer and a registered trade marks attorney before the program contracts with holders or files with IP Australia. Program document v2.0, 3 July 2026.
// CAQA Services

Everything the CAQA family offers

Service lines across every CAQA brand, one standard of quality. Scroll the wall or jump straight to a brand.

CAQA InternationalGlobal Quality AssuranceVisit site →CAQA CertifiedCertification Marks - Australian Held, Privacy, Cyber, AIVisit site →CAQA ConsultingCompliance, Audits and RegistrationVisit site →CAQA ResourcesAudit-Ready Training ResourcesVisit site →Career CallingCareers, Jobs and CoachingVisit site →AHEGHigher Education ConsultancyVisit site →CAQA RTORTO Training and QualificationsVisit site →CAQA SkillsPD Webinars and On-Demand TrainingVisit site →CAQA DigitalWeb, Apps and AutomationVisit site →CAQA CreativeBrand, Design and CreativeVisit site →CAQA AnalyticsData, Dashboards and AI InsightsVisit site →CAQA AccountingAccounting, Tax and FVRAVisit site →CAQA MarketingCompliant Marketing and GrowthVisit site →CAQA SystemsEducation Technology PlatformsVisit site →CAQA ResearchSector Research and PolicyVisit site →CAQA LanguagesLanguage Training and TranslationVisit site →CAQA LabsVirtual Lab EnvironmentsVisit site →CAQA ISOISO Training and AuditingVisit site →CAQA AIAI Advisory and GovernanceVisit site →CAQA BidsTenders, Grants and BidsVisit site →CAQA PeopleHR Kits and FrameworksVisit site →CAQA LegalAgreements and Policy SuitesVisit site →CAQA GovernanceBoards, Risk and AssuranceVisit site →CAQA PublicationsRTO Training Resources PublisherVisit site →CAQA DataAVETMISS and Data CleaningVisit site →CAQA EventsConferences and SummitsVisit site →CAQA SupportKnowledge Bases and ChatVisit site →Edu LearningOnline Learning Built to FinishVisit site →OMSMedia and Video ProductionVisit site →CSOLEnglish and Test PreparationVisit site →CAQA TechnologiesManaged IT and CybersecurityVisit site →CAQA OnlineLearner and Trainer PortalsVisit site →CC EducationCourses and Career PathwaysVisit site →CC JobsVET Sector RecruitmentVisit site →CC CoachCareer CoachingVisit site →CC CoursesProfessional Short CoursesVisit site →CC AdviceCareer Guidance and Pathway MapsVisit site →CC VolunteerVolunteer Placements and PathwaysVisit site →CC ResumeResumes and ApplicationsVisit site →CC BusinessBusiness AdvisoryVisit site →CAQA WHSSafety Management SoftwareVisit site →CAQA LMSLearning Management PlatformVisit site →CAQA QMSQuality Management SoftwareVisit site →CAQA CRMCRM for Education and ServicesVisit site →CAQA SMSStudent Management SystemVisit site →CAQA CMSContent Management PlatformVisit site →The VET SectorSector News and PublicationsVisit site →VET Sector AwardsExcellence Awards for VETVisit site →VET Sector DirectoryVerified Specialist DirectoryVisit site →CAQA InternationalGlobal Quality AssuranceVisit site →CAQA CertifiedCertification Marks - Australian Held, Privacy, Cyber, AIVisit site →CAQA ConsultingCompliance, Audits and RegistrationVisit site →CAQA ResourcesAudit-Ready Training ResourcesVisit site →Career CallingCareers, Jobs and CoachingVisit site →AHEGHigher Education ConsultancyVisit site →CAQA RTORTO Training and QualificationsVisit site →CAQA SkillsPD Webinars and On-Demand TrainingVisit site →CAQA DigitalWeb, Apps and AutomationVisit site →CAQA CreativeBrand, Design and CreativeVisit site →CAQA AnalyticsData, Dashboards and AI InsightsVisit site →CAQA AccountingAccounting, Tax and FVRAVisit site →CAQA MarketingCompliant Marketing and GrowthVisit site →CAQA SystemsEducation Technology PlatformsVisit site →CAQA ResearchSector Research and PolicyVisit site →CAQA LanguagesLanguage Training and TranslationVisit site →CAQA LabsVirtual Lab EnvironmentsVisit site →CAQA ISOISO Training and AuditingVisit site →CAQA AIAI Advisory and GovernanceVisit site →CAQA BidsTenders, Grants and BidsVisit site →CAQA PeopleHR Kits and FrameworksVisit site →CAQA LegalAgreements and Policy SuitesVisit site →CAQA GovernanceBoards, Risk and AssuranceVisit site →CAQA PublicationsRTO Training Resources PublisherVisit site →CAQA DataAVETMISS and Data CleaningVisit site →CAQA EventsConferences and SummitsVisit site →CAQA SupportKnowledge Bases and ChatVisit site →Edu LearningOnline Learning Built to FinishVisit site →OMSMedia and Video ProductionVisit site →CSOLEnglish and Test PreparationVisit site →CAQA TechnologiesManaged IT and CybersecurityVisit site →CAQA OnlineLearner and Trainer PortalsVisit site →CC EducationCourses and Career PathwaysVisit site →CC JobsVET Sector RecruitmentVisit site →CC CoachCareer CoachingVisit site →CC CoursesProfessional Short CoursesVisit site →CC AdviceCareer Guidance and Pathway MapsVisit site →CC VolunteerVolunteer Placements and PathwaysVisit site →CC ResumeResumes and ApplicationsVisit site →CC BusinessBusiness AdvisoryVisit site →CAQA WHSSafety Management SoftwareVisit site →CAQA LMSLearning Management PlatformVisit site →CAQA QMSQuality Management SoftwareVisit site →CAQA CRMCRM for Education and ServicesVisit site →CAQA SMSStudent Management SystemVisit site →CAQA CMSContent Management PlatformVisit site →The VET SectorSector News and PublicationsVisit site →VET Sector AwardsExcellence Awards for VETVisit site →VET Sector DirectoryVerified Specialist DirectoryVisit site →

Newsletter Subscription

To Receive Updates And Offers